Zoomcar — Not getting my refund amount

I booked the Zoomcar on 19th November 2020 to travel on 23rd November 2020 at cost of 4030/-. Due to unavoidable situation, I need to cancel the booking on 21st November 2020. I should be getting the refund amount of 3831/- after deduction of cancellation charges of 200/-. Till date, I didn't get the refund. Their refund policy says that refund should be credited in 1 month. Their customer support is also not active for any follow ups. This is fraud from Zoomcar by delaying and not refunding the amount. Please help.