[Resolved] Zoomcar — not giving clarifications about the extra payment | |||||
I have booked the zoomcar on 15 july 2019 to 20 july so has asked them to extend it to 21 july and they asked us to pay 7800 and we have payed it and have charged it as 400 per hour and it is already mentioned in their policy that the charges are 300 per hour still charged extra amount and then these people are telling us to pay 15000 more don’t know why and if i am asking for clarifications nobody is responding? Was this information helpful? | |||||
Aug 24, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jul 23, 2019 Zoomcar Customer Care's response Hello Manita, Greetings! We are sorry to know about the discrepancy in the billing. Kindly share the booking ID for our reference, we will look into the issue. Regards, Ramya. S | |||||
 2 Comments | |||||
Comments
20% off not initiated by zoom car, even mentioned on its main page, ,
Spoken with their executive, but they are not giving positive response..
Spoken with their executive, but they are not giving positive response..
Zoomcar Customer Care's response, Jul 24, 2019
Verified Support
Hello Rampal,
Greetings!
We are sorry if you have not received the refund. Please share the booking ID, we will have a check and we will share an update on the refund status.
Regards,
Ramya.
Greetings!
We are sorry if you have not received the refund. Please share the booking ID, we will have a check and we will share an update on the refund status.
Regards,
Ramya.
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I booked a zoomcar for use . I have not received refund of rs.1647 (Deposit) in my account. I got emails from company that my refund was initiated .
Regards
Agam Mishra
Greetings!
We are sorry to know that you have not received the refund. We did have a check and see that the refund has been successfully settled in the account. Hence, you will have to check with the respective account.
Here's the transaction number for your reference - 916821555947
Regards,
Ramya. S