Zoomcar — Not received my cancelled trip refund amount

Address:

Bengaluru

I had booked a car for July 31st 2022. Got a call 3 hours prior to my booking saying there were no cars available and they would give me a full refund back. So the trip never happened. But on the app, the trip is still under "upcoming trips" and they haven't even cancelled my booking to initiate a refund. I haven't received a refund or gotten any further communication on it even after trying multiple ways to reach out to them via mail and customer care landline. It has been over a month. Pathetic service.