[Resolved] Zoomcar — Not received refund for cancellation

Chaitu1293

from Mumbai, Maharashtra

Address:

Banglore

I had booked a car with zoomcar Booking I'd- JPS6N002Z on 12th Aug'20, travel period 13th and 14th Sept 2020, but I had cancelled it much before travel date I.e. on 14th August 2020.
According to policy refund must be given within 7-10 days, it's been now 50+ days and I haven't received my refund. I had already lodge a complaint on consumer affairs and on twitter.
Whenever I used to call customer care they said wait for 48 hours and now it's been more than 50 days. I am loosing my patience. From past few days, I am not able to connect with customer care executive because they have removed their IVR selection to connect. Now I am really worried about my money. Please refund my money as soon as possible.
It was my first experience with zoomcar and that turned into worse.

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Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Oct 05, 2020

Updated by Chaitu1293 I need to know the estimated timeline for my refund. I am waiting since 51 days to get my money back. Just look around and cross-check which other e-commerce platform take such long time to refund customer's money. You are the only one. Your company is a scam and fraud.

Verified Support

Nov 13, 2020

Zoomcar Customer Care's response Hello Chaitu,

Greetings!

We are sorry for the delay caused in processing the refund. Upon checking, we see that the refund is already processed to the source account on 12/11/20 and the amount will reflect under the respective account within 5-15 days.

Regards,
Appachu
Zoomcar