Zoomcar — Outstanding amount of 5042

I booked Zoomcar for 2 days for which I already paid the asked amount and then I wanted to extend the booking for another 7 hours, I made payment for extension which was debited from my account and was showing in app too, but in the morning Zoomcar started calling that your payment didn’t go through and now you will have to bear all the charges which was a total of 5042 rupees, pls look into the matter and do the needful. So that I can make the payment right away