Zoomcar — Pathetic customer care experience : Booking ID: JPSN78XVV

Website:

zoomcar.com

Hi, I am lodging this complaint for the pathetic experience which we had with zoomcar . We booked the car 2 months ago and the car which we were provided was in very bad situation . The exhaust smell /fumes was coming inside the car and we felt completely unsafe..we sent an email in the same evening, did multiple follow ups next morning and all we wanted was are placed car so we can continue with our planned trip to Nainital - however it’s such a bitter experience … we had to call them and even hold the phone multiple times to get an update . Finally we were told that we had to hold for next 24 hours to get the car inspected and they will take the next step accordingly .
Very bad customer experience … they give you more frustration rather than reliable cars - never rent from them