Zoomcar — Payment completed but service not provided

I paid ₹999/- for Supermiler Elite subscription on 18/02/2022. The amount was debited from my bank account but the subscription was not activated yet for the account. I have connected with the customer care service almost 8 times. They told me every time that subscription will be activated within 24 hrs, but till now I get no resolution. I have also mailed the screen shot of the transaction to [protected]@zoomcar.com twice. But no resolution even after one month. They didn't even refunded me the amount.