Zoomcar — Payment outstanding

Hi
I am facing issue in payment process on zoomcar application and due to which I am not able to clear my outstanding payment also not able to book any other ride with them. I had lots of email and calls on customer care and they're just telling that link has been sent now you can pay. But in reality the issue is still ON. I had included a video in which i am paying through app & website but we can see that there is a msg "something went wrong".