[Resolved] Zoomcar Pedl — cycle lock

rajaram kolekar

from Nashik, Maharashtra

Address:

411017

This issue is regarding my last pedl trip. On my last trip i locked the cycle at pedl station and when tried to end trip it shows that trip ended after that i go home and check app it shows trip not ended then i go station and again checked that and end trip that time also showed me trip end time. After few days i got massage from zoom car that your outstanding is rs. 1917.0 and end the trip but i never used the cycle after locking it.
I am already e-mail regarding this issue to customer care till date no reply from them. I am tried to call them but unfortunately there no number for pedl service and i tried calling to almost all zoomcar centre but there is good service. They just answer we don't have information but that.

Please take action on that and resolve this as soon as possible.

Cycle no.3196160
Location - pune

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Dec 10, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2018

Zoomcar Customer Care's response Hello Rajaram,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar