Zoomcar — Problem in starting and ending live bookings

We booked a car for one day trip. But due to some technical issue in app, the trip couldn't b started in the app. So, we had to do the trip without the app. But the issue started when it was not even getting ended and was just getting extended for more than a month. Now it shows an outstanding amount in lakhs. However, the car driver picked the car the next day itself.

This happened once again when the app was unable to start the trip and ending also couldn't be done. So, the outstanding amount has been created.

Due to lack of staffs to pick/up drop vehicle and no customer care service why shall we pay outstanding amounts?

Now no one responds to calls or mails. Please help with the outstanding amount!!