Zoomcar — Product/customer care Aatika

Had a booking for 8 am

Got a message saying issues with booking with a number that was out of service.

After reaching the pick up site was told the said car is not available. No one giving a clear answer.

Then called the customer care spoke with aatika and 2 other people. Was told they will get back. Get a call that the booking is cancelled because no car. So forcefully gotten cancelled from the customer care. All this and the app shows the car is still available for booking.

Worst experience and worst customer care.