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Zoomcar — Profile is not getting approved

I have submitted by driving license and aadhar card photos on zoom car app for profile verification and it has been 4 weeks now but they are not responding to that at all. I raised 2 tickets for this ( 1483690 and 1486395 ) but no response on that.
Asking on twitter also they did not reply.
I have a trip booked and paid the money but they are not responding. please help
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    Zoomcar Phone
    +91 80 6748 1200
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    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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