Zoomcar — Profile verification approval pending

I have uploaded my DL and other documents in Zoomcar app and it's over a month but they haven't approved of it. I have contacted them three times... every time I return empty-handed. no reply is to be seen from them.. my email is [protected]@gmail.com. I need some kind of solution coz if i uploaded my images wrong, they don't allow me to retake the images.