Zoomcar — Profile verification Pending, app issues

Address:

India

Hi,
Am having profile validation error, I verified my Aadhar, DL and when I tried to upload the selfie, the app closed automatically. Had a word with customer service person called Abdul Naveen, he confirmed that it is an app issue from backend. He asked to connect next day after 10am but nobody responded.
My trip was planned from 24-Dec-2023 to 25-Dec-2023 but now the date has passed and I cancel the booking also. My money is stuck with no solution. Please support.