Zoomcar — Provided damaged car, that did not start after 30 mins

Address:

7th Floor, Tower-B, Diamond District, 150, HAL Old Airport Rd, Kodihalli, Bengaluru, Karnataka 560008

Issue -
I took the car from the host at Jaipur airport and drove it to Raja Park, Jaipur. I stopped for a minute and then it stopped starting. I tried to start it for 30 mins but the engine ignited and then the car stopped automatically. It happened more than 50 times, and I was stuck there for an hour.
I called ZoomCar customer support, and they said they would send the ground team for help but none of them came. Later, they asked me to handover the car so that they could issue a refund. I called the host but he said he was out of town and asked me to drop the car at a location. I dropped the car at his asked location and he picked it up after 2 days.

You can check the measurement units that you install in the car (like GPS etc). I couldn't drive the car due to this issue and reported the issue immediately.

I had to face a lot of challenges due to the aforesaid problem and your team promised me to refund the booking amount after ending the trip but now they are playing over email and lack courtesy and empathy. Worst experience ever.

Booking ID: JPSNC9G8A