[Resolved] Zoomcar — refund amount not credited

Heamnth

from Gurgaon, Haryana

Address:	520011
Website:	www.zoomcar.com

I have done a booking on zoomcar (Booking id: jps62fekv). I have paid inr 9810 at the time of initial booking and after the usage, i was charged inr 6670 and supposed to get the refund of inr 3140. I had followed up with the customer support numerous times and i get the same reply that refund has been initiated, which didn't get credited to my account till date.

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Aug 6, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2018

Zoomcar Customer Care's response Hello Hemanth,

Greetings!

We are sorry that our team did not assist you well with regard to the refund.

We have initiated the refund for the amount 3140/- through IMPS. An email will be shared to your registered email ID within 24 hours. Log into your Zoomcar account and then click on the link. Add your bank credentials and submit. The refund amount will be instantly transferred to your bank account.

Once again, sorry for the delay. In case, you have any further queries, please send us an email to [protected]@zoomcar.com.

Regards,
Sowmya