Zoomcar — Refund amount of INR 7053 not received

Address:Vaishnavi Sapphire Mall, Tumkur Rd, Yeshwanthpur Industrial Area, Phase 1, Yeswanthpur, Bengaluru, Karnataka 560022

Hi,

I had booked a Swift car in Bangalore on December 27, 2020 by paying INR7, 053 (including security deposit and car rental charges) via Credit Card. Booking ID: JPS6NXI3H

On the day of delivery i.e. December 28, 2020 I received a call from Zoomcar employee that he has to cancel my booking due to some reason and informed me that since the booking was cancelled by their team, I would receive full refund within 2-3 business days.

Since January 3, 2021 I have relentlessly been following up with the Zoomcar team to let me know the status of my refund but to my sheer disappointment and frustration, there is absolutely no response whatsoever. I have tried multiple ways to raise my concern to Zoomcar via emails, app, their website, etc. but all in vain.

I am attaching the screenshots from Zoomcar app containing the Booking ID, Refund amount and the current status showing as pending refund from Zoomcar for easy reference.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Zoomcar customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zoomcar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    5659
    Pending
    12
    Resolved
    2592
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    View all Zoomcar contact information