Zoomcar — Refund credit not received

Address:

7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore 560008, India

I had booked zoomcar from 18th Dec to 22 Dec 2022 during which the car's battery died in the middle of a highway. I had to buy new batter worth INR 7, 500 and replace the faulty one to get the car starting. I had no internet connection due to remote location and hence I could not first contact the zoomcar people as per the process. I have raised and uploaded the original bill with warranty card and also sent them the picture of the replace battery later on but they are now sending the same email again and again and not replying to my email where I had explained the entire situation to avoid giving the refund.