Zoomcar — refund for breakdown of a booked car

Address:	New Delhi, Delhi, 110008
Website:	www.zoomcar.com

I booked a car from zoomcar on 7/10/19 from 2 pm to 11 pm and i've following complaints regarding their service.

1. I did not receive location of the car till 2:15 pm which
Was given to me after calling them twice.
2. On reaching the location the car was not there and
The support executive also wasn't able to locate it.
3. Finally found the car at some other location at
3:15pm and started the trip.
4. The car broke down after running about 120kms
Around 7 pm.
5. The support executive told us to wait till the vehicle
Get towed without providing any alternate vehicle or
Any further accommodation to way back.
6. We were deserted by zoomcar in the mid highway of
Mujjafarnagar at 9:00 pm after the vehicle was taken.
7. The support executives were insensitive to our
Problem denying any kind of help or support stating
That they can't do anything else.
8. When i threatened to file a case against them the
Executive said that they will provide full cooperation
With full refund and compensation for their inability
To provide accommodation for way back.

Now they have provided me with the refund of just ₹913 (Total of ₹2413 including ₹1500 for fuel reimbursement) while the booking amount was ₹2054.
And when i called them back they straight away denied to help saying that this was all they can do.
While in their policies it has been mentioned that in case of a breakdown in which the person who booked the car is not responsible the company will provide the full refund of the trip. I've attached the screenshot of that.

Booking id:- jps66k170