Zoomcar — Refund for my booking

My entire last night and today morning has been wasted locating the zoom car, trying to get in touch with customer care representative and raising request for refund.
First of all there was no car at my zoom location. I searched for couple of hours without any success. Since then I have tried to reach the customer care at least 10 times but I haven’t been able to speak to any customer care respresetative. Then I have raised a request thrice for refund in the live assistance feature of app for which I have received no acknowledgment. Also I tried to cancel the booking but the app doesn’t allow to cancel as well.
I need my refund to be processed asap or else I will need to escalate this to the authorities as till now it looks like zoom car is conducting some fraudulent operation. Zoom has taken money upfront for a vechile that was never there and now I can’t cancel the booking nor I am able to speak with anyone in zoom.
For reference my booking is JPS6996GD
Please call me back asap