Zoomcar — Refund from zoomcar

Website:

www.zoomcar.com

I booked a car from zoomcar on 30th september. The pickup was at 2am. I reached the location of the car at 2am and the car wasn't there at it's location. I tried to contact the owner of the car through zoomcar app but the app didn't connect me to the owner so I had to cancel the booking in a hope to get my refund. Unfortunately they are not giving me my refund. They charged me with 12184 rupees and didn't provide me with any services. I need my refund