[Resolved] Zoomcar — Refund issue booking id JPS6VODGK

Aamir khan024

Address:	New Delhi, Delhi, 110059
Website:	zoomcar.com

I booked honda city from zoomcar...i checked it there were minor scratches and informed the same.to.them. I dropped the car safely without any damage or scratch. I enquired about my refund and i was told.that you have made damage.to the car so you have. Been.charged.for.the same. I have sent emails and.calld.custmer care more.than 100times but.they just say you.have made the.damage and send.pictures of damages which i.dint make.so.please take strict action against zoomcar fraud.company and.refund.my amount.aamir[protected]

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Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2015

Zoomcar Customer Care's response Dear Aamir,

Greetings for the day!

Booking ID: JPS6VODGK

We reviewed the said booking details Aamir and also cross checked with our records for the same. Finally we came to the conclusion that the damage was done during your booking, hence, we would be unable to refund the damage charges levied.

Request your kind cooperation and understanding in this regard.

Regards,
Team Zoomcar

Verified Support

Dec 31, 2015

Zoomcar Customer Care's response Dear Aamir,

As discussed over the phone, we have a confirmation that the damage was done during your booking, hence we would be unable to waive off the damage charge.

Please note that Zoomcar will not charge customers unnecessarily. Charges are levied only after through check.

Request your kind cooperation and understanding in this regard.

Regards,
Team Zoomcar

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Comments

Aamir khan024

Mr lokesh has called me up and informed the same scripted lines . I asked him to transfer the call to manager, he transferred it to mr. Vijay who claimed to be a manager that you need to check whether he is manager or again they were making fool of customers. He was with me on the call for more than 30 minutes and repeating the same thing that you have made the damages and the charges are valid. He provoked me to escalate it further because zoomcar cannot do anything for customer. I request concerned team to provide me the refund amount and close this issue.