[Resolved] Zoomcar — Refund money is not refunded yet

komalsharma

Address:	Zoomcar, mumbai, Maharashtra.
Website:	www.zoomcar.com

I had booked a zoomcar on 8th june and had paid the deposit of 2000 rs, which was supposed to be refunded back to me in 7-10 business days. It's July 17 today, and after tonnes of complaints, requests to get a call back from the customer service I haven't yet recieved my money. Nor a call from the customer executives. Their policy states that they would give back my refund max by 10-15 days yet I've been calling everyday and registering complaints to get my refund back. Yet no mail/ message or a call have I received from zoomcar! I request you to take action against them and Please give me money and justice.

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Aug 14, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Komal,

Greetings!

We definitely understand your disappointment here with regard to the delay caused in processing the refunds. We are already working on initiating the refund and the amount will hit your account at the earliest.

Regards,
Appachu
Zoomcar