[Resolved] Zoomcar — Refund not done

Mannanuiop

Website:

www.zoomcar.com/vijayawada

I have completed my trip on 5th June 20120. Till now refund has not taken place. During the initial trials, I could speak to customer care twice in two weeks after lot of trials. They said it will be refunded in one week time. No response after that. I tried the customer care number lot of times. Tried on this number also..."[protected]". No response.

There are no options in the IVR to speak to customer care. Wrote my complaint through the APP so many times. But no response till now.

I don't see a way. Please extend your help if possible.

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Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Mannan,

Greetings!

We are sorry for the delay caused in processing the refund. Rest assured, we are already working on initiating the refund and the amount will hit your account at the earliest. We request your patience in the interim.

Also, you will be able to reschedule the booking based on availability. Kindly reach out to our customer care at [protected] (through your registered number used while making the booking).

Regards,
Appachu