Zoomcar — Refund not initiated due to cancellation

ID-JPS69X5LN
CAR-Dzire petrol
Date-04/03/2022 7:30 pm to 05/03/2022 3:00am

Hello,
I booked a zoomcar for 4th march 2022 from 7:30 pm to 3:00am 5th march. As it was my first booking i uploaded my Driving license and aadhar card before booking and was assured of it being approved before my booking. At 7:30 pm my profile was not approved and i couldn't take the car. I called customer care but even after waiting for 1 hour on hold no one picked up my call neither anyone called to verify my profile. My booking got automatically cancelled and only 79 rupees was refunded out of 666 rupees. I called their customer care several times and each time a complaint was registered but till now my refund of remaining amount worth 581 has not been initiated . They always tell me to wait for 24 hours and it will be resolved, its 18/03/2022 today almost 14 days since my booking and there is no word from them.

I want a clarification from them on why this process is taking such a long time inspite of them raising so much complaints.

Thanking in advance
Abhinav Pandey