Zoomcar — Refund not initiated for a broken car despite multiple requests

Hi Team,

I had booked a Hyundai Creta from Mumbai on 6th August. Barely 30kms into the drive itself the car started malfunctioning and the executives advised me to drive it slowly to the nearest garage to get it fixed.
But after some distance the car the completely broke in the Mumbai Pune expressway and it had to be towed away to Lonavala.

In the local garage, the repair estimate was 8k and the zoomcar executive on call advised not to get it serviced and had their team tow the car back to Mumbai.

Having lost a whole day with a faulty car and spent 2500 rupees on minor check and as towing charges, Zoomcar hasn’t initiated any refund yet.
On trying to contact the customer care from my registered number, I get the IVR saying that no booking exits for this number.

I have even sent a email from the app regarding the same, yet no response.

I require a refund of 8386 rupees which includes 6386 I paid to Zoomcar for the booking and 2000 I paid for towing the car to Lonavala.

Booking ID: JPSN75Z8H