Zoomcar — Refund not initiating

I completed my booking (JPS6NSZJR) on 14/07/2020. No refund till now and i am now unable to talk to customer care too.Refund amount is 2, 335/-

I also subscribed a car and paid entire money 26598/- by 06/08/2020. I cancelled before handing over and customer care executive said they will refund entire amount. Till now no one is even responding to the email