Zoomcar — Refund not issued : JPS6NT6MS

It has been more that 3 months since I cancelled the booking. Earlier when I was able to connect to costumer agent via phone, they told me to wait for 90 working days. And even after that when refund was not initiate, they told me to wait for another week. But it has been a month since I am trying to call the customer care number, but am not getting option to talk to any agent. There is no way to reach anyone. Following is the booking id : JPS6NT6MS