Zoomcar — Refund not received and wrong information by staff and company

My booking id is JPSN7MULC in my applicatiom it is showing it is showing that tge refund is dome in source account but i have not received the amlunt and also on on your customer care numer Mr aman kumar an excutive give me confirmation on call on 14th may 2022 saying that tge amount will be credited within 6hrs but its not done and give me wrong information i want my money urgent ly i have medical emwrgwncy and alao want raie a compalint for aman kumar for wrong information and also talked to Mr Vishal kumar wgo shouted at me and diaconnected the call i want tge solution on my issue and action on both of them or else will escalte all tgis kn social media my registered movile number is [protected] and registered email id is [protected]@yahoo.com and i do not want a reply saying that refund is initiated and all i want my money and also do not tell me 7 working days and id tgat is your policy then where it is written and then what is the meaning of the below screenshot in which it is written something else