Zoomcar — Refund not received for cancelled trip even after two months

I have not yet received the refund for the cancelled booking (Jps6nk516) on apr 6th 2020.
I have received an email from zoomcar mentioning "refund of xxxx.0 has been initiated to your original source. As per your bank, the amount should reflect in your account by thu, 9 apr 14:05"

I couldn't contact customer care through ivrs and not even a single reply for lots of emails/queries sent. And till now, i haven't received the refund. It would be great if atleast zoomcar can share the transaction details to my registered mail i'd.