Zoomcar — Refund not received for Payment of existing Challans

I booked a zoom car and was driving, police stopped me and said this car has existing traffic violation Challans of Rs5175 which need to be paid right now or will seize the car. I called to zoom car and they said to pay and will be refunded back, Till date it was more than 5days, daily contacting them and no use no one is refunding my money