Zoomcar — Refund of wrongly penalty charged.

Address:

ew Airport Rd, Sakore Nagar, Viman Nagar, Pune, Maharashtra 411013

Dear Host Team and Kokila Madam,

This is with reference to the above trail mail, Kindly understand the vehicle which was blocked from 18 Feb 2022, 07:00 to 22 Feb 2022 in the system by the customer care team and it's due to the battery drained issue and which is a technical issue and it would have been solved/closed on the time by your zoom car host team when I had called and informed 5-6 times to the customer care.

I had informed them that they are an issue with the GSP wiring and it should be checked/repaired by your team on a very urgent basis, But no one technical person has turned up, and without any clarification Kokila Madam you have just written a note that booking was impacted due to listing revenue is shared by the system for the period.

Madam, I am sharing the video and screenshot of all call records of the zoom car technical team members of the Pune, viman Nagar branch which was given to me on the day when I had added to the zoom car family.

@ Kindly Note, no one from the technical team had answered my call before and after the issue was raised in the zoom host system regarding the Battery drained issue.

The Name and Number which was Provided is as follows:-

1. Mr. Prabhu:- [protected].
2. Mr. Nilesh:- [protected].
3. Mr. Vishal:- [protected].
3. Mr. Amit:- [protected].

Kindly note before joining the ZOOM HOST Family I had done my vehicle servicing from the Maruti Service center and the same documents are already shared with the team in the zoom google drive link.

Dear Madam, the car Battery drained issue is not only my individual issue, but it's also the responsibility of the zoom car technical manager who is appointed to resolve the customer issue on a very top priority basis and on time when the complaint is raised to him, but no one had turned up.

I have submitted the details with proof kindly check one again for more clarification.

So, Please note @ I had Mark CC to State Commissions and District Consumer Forums if this issue is not resolved from your end.

I want my ware off on the Penalty Charges and should be credited in the next coming circle 21st to 27th February.

And if not then they is no use in working with Zoom Car Host Family in future endeavors.