Hi,
I have booked a zoom car from 01st September to 08th of September.
But we found hot water leakage from inside the car near co-driver seat and we complained the same to zoom car.
The zoom executive stated that it's risky to drive the car and got the car towed for inspection and assured the unused hours will be refunded after inspection.
Then we started continuously calling the contact centre asking for the update as the trip also ended on 2nd September, they said it might take 5 working days for processing.
Till now there was no proactive update from their end and i kept following up.
After 10 days, i called the customer care and they said that they found no issue with the car and hence refund cannot be processed.
My question is
1. Why did it take so long to just check whether leakage was there or not?
2. Why wasn't this caluse communicated to the customer in advance?
3. If there is delay in the inspection ( a small leakage inspection which a local mechanic will do in 15mins took the days for zoom car), is the customer liable to pay for the unused period? What kind of logic is this
4. Ideally customer should have been notified the very next day that there is no issue with the car and should be given an option to use the same car - Why was it not done?
5. We were advised to book a new car, which did? Now why are charged twice, when we didn't use the? ( The faulty car was driven for a day and 61kms).
The leak was real and their backend team is just hiding the facts to loot the customers.
Booking ID - Your Zoomcar Booking: JPSN7VNY5
Multiple Mails and calls have been made, but no clear response from the company. Please help resolve this issue.
Customer Name - Raghuram
Mobile Number - [protected]
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