Zoomcar — Refund Status On Due to Verification pending

sabari7878

from Kollam, Kerala

Aug 23, 2023

Website:

www.zoomcar.com/in/bangalore

I have booked a car from zoomcar on 19/08/2023. The booking was done for the date 20/08/2023. I got the booking confirmation but we will be able to take the car only after the verification process of my profile. I gave all the documents for the verification and uploaded it. But it didnt get uploaded on it as they were rejecting the profile verification. But still the booking was still there and I gave Rs 1778/-.I wasnt able to take the car on that day because the verification was still pending. I tried uploading in all the formats, and made it clear of all my documents like driving license, adhar card and my profile picture. I didnt get the refund also on that day. The verification process for our profile can only be done if we book a car and give the money in advance for it. The verification side is there to do. So if verification is not done then we wont be able to take the car and the money will be gone. Please make sure into this situation and help me out with the refund process on it. I tried contacting there customer care and they are not picking and also some numbers they were showing not available

Time period for the zoomcar -20/08/2023, 9am tp 20/08/2023, 7pm.
car model- Hyunadi Eon 2016 (petrol)
Drop Adress- 2122, Chikka Thogur, Electronic city, Benagluru, 560100
Vehicle number- KL31 K0246
Zoomcar reg number- JPSNC91X9
Zoomcar accnt number - [protected]

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Zoomcar customer support has been notified about the posted complaint.

Aug 28, 2023

Updated by sabari7878 After this complaint, I got a fraud call from someone. I dont know whether it is from zoomcar or not but they asked me to get refund through YONO SBI app where they can redeem my refund through the gift voucher something like that. They guided through the process from YONO SBI and by that way they tried to get RS20000/- from the bank account. They were trying to take Rs 20000/- from the bank account by giving the PIN id and I got a otp of transaction number. They asked me to tell the transaction number so that they can take Rs 20000 from any atm within 4hrs. I got the doubt and suddenly stopped the process. So complaining through this consumber portal also they are trying to scam me. It has become more problematic and I need to solvee this problem as soon as possible. Very bad service im getting. Please look into this problem as soon as possible.