[Resolved]  Zoomcar — Refund which Promised from zoom car

Hi
This is in regards with the zoom car which was booked from 27 th November 2021 till 04 December 2021 .
Booking ID : JPS69W9XG
Registered Mobile Number : [protected]
Date of Birth : 13/01/1993
Email address : [protected]@gmail.com

The vehicle which was booked was Tata Tiago
( Fuel Excluded ) . The vehicle which was allotted was not periodically maintained at all .
Due to which we had to spend our valuable time and Change our schedule to get this repaired.
Simple brake pads have not been checked . Trust us if we wouldn't have noticed the sound, our life would have been at risk .

I have noticed the mention of clean and sanitized cars during the time of booking .Leave About sanitization i would have been happy if the cars would have cleant Properly . The agent who came to allot the car has taken the Mobile and done the checklist on my behalf which actually should have been done by the customers. Otherwise I could have shown the condition of the vehicle which was been allotted to us .

Finally I have agreed to change the brake pads after getting in touch with the customer services group who have Promised to get the complete refund for the repair done. In addition to it have agreed to Reimburse the amount for the number of hours it take to get this repair done
( You can listen to calls if required ).

Even about the fast tag i really wonder why its doesn't work some time . I then contacted again to the customer services to let them know about it who have agreed to pay the 50% of the toll amount if i could upload the bills .

1.Total cost of the brake pad replacement :1500 ( Bills have been attached here with )
2. Paytym zoom car on hold : 1000 ( Screen shots have been attached )
3. Toll payments : 230 ( Toll receipts are attached as fast Tag haven’t worked )
4 . Hours it took to get it Repaired : Total of 3 hours ( Reimbursement of 3 hours for the change of brake pad which i have spent to get your vehicle repaired . )

I was been informed to contact to get this refund once trip is ended . But the Best part is once the Trip is ended there is no way the automated service IVR will allow to get hold of the customer service agents . That's called the True Business.

The Trip ended on 04 of DEC and we are on the 09 th of DEC, till now I haven't received a single email or text msg to acknowledge about the refund .
But Zoom car was eager to call 5 times a day mentioning of the outstanding balance pending .

Please find the attached Bills for the change of brake pads, Toll receipts, Zoomcar on hold in my Paytym.(Screen shot from paytym).