Zoomcar — Regarding refund and poor customer service

Address:

4th floor, A-z elite, Doctor's Colony, Madhapur, Hyderabad, Telangana 500081

I have booked a car in zoom car rental service and I've made the payment instantly, and later due to some external reasons i had to cancel my ride. I don't know why it takes them 30 days to initiate the refund to a customer. And I've been trying to contact them since a week, I've raised the issues on zoomcar app, I've done everything i could possibly do. None of them have contacted me till now.