Zoomcar — Regarding refund as they told within 6 hour it will be initiated

Address:

Mumbai,powai

I booked a car when i reached at the host location he told me car is not available as it is on ongoing trip so I contacted zoomcar customer care number they told me to do cancelled the booking and i will be getting refund within 6 hour now its almost 48 hour done I haven’t received the refund and when i am calling customer care and sending mail. No one is answering and giving revert.