Zoomcar — Regarding substandard and unfit car provided

Address:

Banglore

Today we had booked the car pick up from banglore airport, said car being Maruti Ciaz. Expecting a sedan car to be in a good condition but to our nightmare we received a completely unfit car with damaged parts and scratches and even missing parts. And also the pick up of the car is horrible and the AC cooling is sub standard. Inspite of all these problems the person who delivered the car said that they don't have any other car to provide. But as and when we commenced our journey the internal issues started to be shown. We have been calling the customer care for 6 hours and asking for a replacement but they constantly say we will receive a call back and we haven't yet been called back. My cell battery is draining and yet I haven't received any kind of revert. Very very very poor service infact Mychoice cars have better customer service then yours. Truly disappointed that being in a service industry there is no value of customer. We are here for a holiday and this is turning out into a headache and nightmare. This is not what is expected from zoom car and i will make sure I will escalate this matter further to higher management.

Regards
Nikunj Vakharia
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