Zoomcar — Regarding the refund for my cancelled booking

At first i booked a trip on 22nd july for that i had to get 2200rs refund for fuel for that i called the customer care of zoom car for 10 to 15 times everytime they are answering like the refund will be initiated in a week or like that at last i asked for the coupon of the same amount they given it and there is another booking that was made on 12th oct i cancelled it for that i raised a request till now i doesnt get any response for that so for that i want to raise a complaint
the booking id is JPS6N1UBO