[Resolved] Zoomcar — reimbursement of fuel money

Shantanu97

from Nashik, Maharashtra

Address:	City centre mall, Nashik, Nashik, Maharashtra, 422009
Website:	www.zoomcar.com

Booking ID: JPS6B0SWG
Registered Mobile no.: [protected]
Rental Car No.: MH43BP1259

Its been 1 month now we haven't received the refund of the fuel we filled. The total fuel we filled was Rs. 3500 from this we recieved only Rs. 1500. Remaining Rs. 2000 is not refunded by you even after providing the Bills. I have attached the Bills of fuel pump with transaction receipts for your reference. Please refund the amount as soon as possible.

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Sep 19, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2019

Zoomcar Customer Care's response Hello Shantanu,

Greetings!

We apologize to know that you have not received the fuel refund. Upon checking, we see that you have successfully withdrawn the fuel refund of 1700 through IMPS. The remaining amount of 1800/- is added.
The amount has been initiated through IMPS. Please note, within 24 hours a link shall be shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 business hours, the amount shall reflect in your bank account.

Regards,
Ramya. S