Zoomcar — Rental car

Address:

Cheruvathoor house,Yassoram Gardens, Northern end, ollur p.o 680306

I booked rental car through zoomcar app and i got confirmation, Booking id: JPSN7OQ2X for Maruti Swift MT Petrol from 10:30 AM, 11 Apr to 11:30 PM, 11 Apr at Vasant Kunj is confirmed.
Today i went to the location to pick the car. Car was there and i verified the car damages and other things. When i move to next option - unlock the car through app, the car doesn't unlocked. I tried it for long time. It wasted my 2hoursand the car didn't unlocked. My entire day was spoiled and my tour plan was not succeed. I came from kerala to delhi to visit delhi. And this happened. I paid total amount rupees 1383. So i need the total amount as refund. Here am attaching screenshot and video for more verification.