Zoomcar — Road side assistance not provided and not providing refund by ZoomCar

Address:

Bangalore

Hi, I have booked zoomcar for 2 days. I picked vehicle from Nagpur and travel to my destination. Next day my vehicle breakdown at some location. I informed zoomcar for road side assistant. They told to wait for 3 hrs sending toing van as place is rular area. Person informed me you will get complete refund, fuel as i have not used fuel, and drop to location. I almost waited 36hrs at same location with my wife. No one came always getting same response. No support from zoom car. Even one came to pick vehicle as vehicle was not working. Horrible situation but zoom car playing with emotions. Some how i managed a mechanic after 36 hrs and dropped vehicle at there location. Even i don't need to drop vehicle. After dropping vehicle even they have not refund my complete amount or not responding my calls and ticket. I have complete pictures and recording with me. Just they want monday from customer without service. Please take action against zoomcar and refund my complete trip expenses. Thank you