Zoomcar — Scamming and bad service

I booked a car through zoomcar for three days(28, 29, 30 July) as I had a lot of back and forth travel planned for my son's birthday and few more days after that.

So I arrive near the car locating it from the app and at given time and unlocked the car through app.

To my shock there wasn't any key inside and I had to wait 25 min before the person responsible came there and shamelessly said "oh i forgot to place it yesterday.

The car was extremely filthy with damaged front, back, driver side door and what not but since I was running short of time I thought ill get it cleaned on my way.

I called customer care several times to arrange a replacement for me but it consumed another 45 minutes and the nearest replacement point was 18 km away so i decided I would not wait. so i drove off.

When I reached the nearest petrol pump, I found out two of the tyres were punctured so I asked the air pump operator to fill it as I was running short for my son's function and I thought ill get it repaired after the function.

With this filthy and broken car I reached to my home and asked my parents to come sit in my car and that is when I wanted to move my luggage which was on the back seat, to boot but as I opened the boot I saw a piece of broken fender or bumper was lying there completely occupying 100% of the space.

I booked a cab for my parents and immediately called the customer care for a replacement. The customer care rep responded back saying in 20 min our replacement person will call.

I made a total of 8 calls within those 3 hours that I waited for, every time getting the same reply that someone will call back in 20 min but no one called.

Not getting any resolution I decided to return the car as it was useless for me.

I was charged 5+ k for the whole trip which was never refunded in a case where zoomcar should owe me for the delays I had to face for the function if not also the mental harassment I had to face.

I would be looking for a compensation for spoiling my event and stay.