Zoomcar — Severe Harassment by Zoomcar (Booking ID : JPS690O5H)

Address:	Zoomcar Infosys Mysore
Website:	www.zoomcar.com

Hi,

I would like to request for a help in my last booking done from Zoomcar Mysore for Baleno Car(KA03AF6207) for booking of 4 days.
The car gave me serious troubles during the trip:
1) It did not have center mirror and there was severe damage is bonut of co passenger side and whole car was dirty
2)It stopped in the middle of mountains and was not starting for an hour which I suspected a battery issue but turned out to be loose power cable of the fuel pump below rear seat.
3) While coming back from mountains journey a severe disaster happened when Car BREAK FAILED and car became uncontrollable putting life at risk of two families sitting inside . Somehow I managed to stop it with handbrakes by the time it hit two cars parked in the left while saving it from a speeding bus in the right.
The locals took 4000 rs as compensation after huge discussions.
4)I got some mechanic somehow who checked and complete break pads are gone and then he replaced them. He also checked Car thoroughly and explained there is loose fuel power plug, even oil is leaking in front and car condition is severly bad
5) Somehow I brought down the car from OOTY to Mysore and reached Zoomcar site in early morning. No one at the site listened to my issues and said only one line talk to customer care we can't do anything. I had been trying to reach customer care in whole trip but they either not picked the call for hours or said someone will get back and talk to you in 15-30 mins which took hours for call to come back.
6) I asked customer care I need replacement Car for my remaining 2 days of trip so I can go to my next destination but no one helped me and said they can't give any car.
My whole trip got destroyed by Zoomcar and now next level of harrasment is even though I took insurance and paid 649 Rs. Charges with booking, the Zoomcar guy who falsely added other damages in my booking and now Zoomcar is charging me 1500 Rs. For damages instead of giving me compensation for:
1) Break fail, putting lives at risk
2)Trip left in half way because of no resolution or no car replacement.
3) Severly bad attitude of ZoomCar site office guys and no help from customer care throughout.

Please help me, this is not at all expected from one of the major country car rental company.