Zoomcar — The refund is not yet done

To whomsoever it may concern, please answer me few things. I did a booking from zoom, which has a policy of refunding the deposit within 30 days, which no other company has. But even after putting that in the policy, why haven't i received my refund even after 32 days are over.
Is it because the company is scamming its customers ?
Is it because the company's standards are so low ?
OR
Is it because the company doesn't have the morals to do a business ?
And one more thing, why is there no calling number neither any reply to my repeated emails.