Zoomcar — They didn't provided the car and not providing refund amount

Hi, on 23rd sep 2023 I had booked a car in zoom car android application. I had paid amount of Rs.5029 by using my upi (phonepe). After booking I had started to the car location almost 20 km from my place but there is no car available there I had tried to contact zoom car customer care almost 200 times but every time call was disconnected automatically after the ivr voice. Finally I didn't get the car my and entire plan was collapsed. I was very disappointed by this. My booking was canceled after facing much struggle. Even after 2 days I didn't received my refund amount. 1st of all they didn't provided me service and in addition to that they kept my money with them as granted. I tried to contact their customer care number but they are not providing voice support all ways their ivr asks me to use ther chat support. I even tried their chat support n number of times but they are sending me only ticket id numbers which are generated by their system. After so much struggle I got an email from their support team, stating that they had initiated my refund through cashfree and I can claim my amount by submitting my details. I felt little happy by seeing that mail. I had checked my inbox and span but I haven't received any mail either from zoom car nor from cashfree. The same this I informed to that person by sending a reply mail I received from him. But he never replied to my emails I had sent him 5 emails requesting to respond and resolve my issue. Today is 25th September 2023 but still now I didn't received any response from them nor my refund amount. I became really helpless and they cheated me brutally.

My zoom car booking id: JPSNIOYOF