Zoomcar — This regarding the payment

Address:

7th Floor, Tower-B, Diamond District, 150, HAL Airport road kodihalli Bangalore - 560008

Hi Team, My car was listed on Zoom car platform and during the period of 30th May to 5th June i have offline my car from zoom. I have recharged my fasttag and the amount got deducted from my fasttag. But in the invoice of 30th May to 5th June. The zoom car charged the penalty on me of Rs2170. And i have shared all the necessary proofs but they are not giving my money Rs2170. And i have raised a complaint for that also but no resolution provided till yet. And that complaint also 40days old now. The complaint no - 1029339. Zoom car not providing the resolution and also when I called to the zoom customer care they are also not able to provide me the resolution. They are just saying wait for 24-48hrs. And for last 40days that 24+48hrs are not getting over. Even they are not providing the escalation email id and neither the address and nor arrange the call back from the senior or respective team. Even i have escalated on the Twitter but even on that i m not getting the resolution.