Zoomcar — Threat to initiate legal proceedings when an issue was raised

Address:

Bengaluru

Zoomcar threatens its customers to initiate proceedings for the things the customers didn’t even do. We have been levied refuelling charges on the basis of the false data that they provided the car with 26% fuel when in reality it was not more than 21% (we have evidence of the kms the car was run for and the refuelling expenses we incurred personally which will prove that the 26% fuel story does not match up). Earlier a false charge of Rs 307 was levied which we disputed and they updated the charges to be Rs 184. We disputed this updated amount as well and sent several mails explaining our position but we get a standard reply saying the charges are valid without even looking into our claims, though we get a regular call to pay the charges. Kudos to Zoomcar for prying on their customers and threatening them with initiation of proceedings for the things they didn’t even do.