Zoomcar — Two time dedcted amount not refunded

I pay multiple time same amount in zoomcar one from payzap and second one is rbl card payzap transaction show failed but not received refund. I have send mail more then 5 times but still not getting any solution for that please help me.
I shared all of booking and payment dedcution screen sort with it
Booking id is JPS6N7XSA
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