[Resolved] Zoomcar — unable ending trips | |
Zoom car team, I appreciate the sincere response you gave and refunded amount on previous issues few days back. But let me ask you why it's repeating. Again yesterday i ended a trip after locking cycle at genuine pedl station and ended trip, but it kept loading and request fails at your server end. Its not any network issue at my internet as i use wifi of siti. After certain hours it automatically ends and i have due of rs 249. Cycle no-3192451 Customer-pankaj Plz look at it as due to it i can't further use zoomcar pedl service. The steps u mentioned as response to my complaint done on 27 Oct, are not seeming useful, 249 rs amount still shows due, why it's not cancelled like last time?? Was this information helpful? | |
Dec 6, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Nov 02, 2018 Zoomcar Customer Care's response Hello Pankaj, Greetings! We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue. - Click on the hamburger menu in the app (three dots on the top left-hand side) - Select “My Trips” - Select “PEDL” - Select the trip where issue needs to be reported - Follow on-screen instructions. Regard Wasim Zoomcar | |
 2 Comments | |
Comments
I had returned the cycle after 20 mins but the app is still showing trip as running
Zoomcar Customer Care's response, Nov 2, 2018
Verified Support
Hello Sugata,
Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions.
Regard
Wasim
Zoomcar
Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions.
Regard
Wasim
Zoomcar
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#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Greetings!
We apologize for the inconvenience caused, Shlok. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions.
Regard
Wasim
Zoomcar